Forum Discussion

Seasoned Newcomer

1 month ago

Odd glitchy loading

I play on ps4 and have all the packs- and now the new Royalty and Legacy with the kits that came bundled. I made a new household and built a castle and everything seemed fine until two hours in to pl...

playstation

EA_Solaire

Community Manager

1 month ago

Hey there SmolPastelDemon

Are you playing in a very large lot with lots of build/buy items? Try downsizing to a smaller lot to see if this still happens.

If that doesn't help, try the following:

Turn off Your system completely, let it sit for a few minutes and power it back on.

Check that your game is fully updated:

Go to the PlayStation home screen.
Highlight the game you're playing and press the Options button on your controller.
Select "Check For Update" and install any updates that are available.
Restart the Console completely.

Make sure your console system software is up to date.

Select Settings at the top of the PlayStation home screen.
Choose "System Software Update" and allow any system updates to install.
Reboot your PlayStation.

Having issues with a system software update? Follow these guides:

Uninstall and Reinstall the game:

Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
Select a game or application.
Set check marks beside the data you wish to delete or Select All.
Select Delete > then OK to confirm your decision.