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Kruels_booboo's avatar
Kruels_booboo
Seasoned Newcomer
10 days ago

PS5 saving issues

It’s been over a month where I have not been able to play the game because the game won’t save after building. I have restarted, I have cleaned all saved files and started a new saved file and the sa...
crashing
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
9 days ago

Hi Kruels_booboo​ 

Are you seeing Error Code: 0 when this happens?

From the main menu of your PS5, please also head to Settings > System > System Software > Error History and let me know what you're seeing there. 

Kruels_booboo's avatar
Kruels_booboo
Seasoned Newcomer
9 days ago

All the errors say the following:

Error Code:  CE-108255-1

message:  Something went wrong with this game or app

Have been getting this error since April 30th

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Kruels_booboo​ 

    Thanks, let's try the following: 

    Turn off Your system completely, let it sit for a few minutes and power it back on.

    Check that your game is fully updated:

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    Make sure your console system software is up to date. 

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.

    Having issues with a system software update? Follow these guides:

    Uninstall and Reinstall the game:

    • Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
    • Select a game or application.
    • Set check marks beside the data you wish to delete or Select All.
    • Select Delete > then OK to confirm your decision.
    • Kruels_booboo's avatar
      Kruels_booboo
      Seasoned Newcomer
      3 days ago

      I tried all of the above mentioned options and still getting the same problem of the game not saving from build mode or after closing build mode.

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 days ago

        Let's try these steps as well:

        • Remove a number of lots, room, or households that you currently have saved in your Library section of The Gallery- specifically larger lots or more complex lots that use many items.
        • If you are using all 10 save file slots, you'll need to delete some of the older and larger save files that you no longer use.
        • Check your Sim's inventory and delete your saved photos to allow for more space. 

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