cant upload to or view the gallery on xbox

so as a console player who uses a family tree website for my sims 4, its hard for me to screenshot and upload photos via the console itself. so i upload to my sims 4 gallery profile screenshot on my laptop and do it that way as its easier for me. today i got on the sims 4 and not only am i now unable to upload anything to the gallery, im unable to view it aswell only on my console. is this a glitch? is there a reason, send help!