Re: Can not Connect Online on Sims 4

@BittyBop7 

Thanks for the info! We'll want to try the following steps:

• Please run through the connection guide here as well as the steps from Xbox 
• Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
• Try removing and re-adding your gamertag from your Xbox

Clear your MAC Address with these steps:

• Open the Xbox Guide by pressing the guide button on the controller and select Settings.
• Select Network Settings.
• Select Advanced Settings.
• Under Change Settings select Alternate MAC Address.
• Select Clear.
• Allow the console to restart when prompted.

Please also be sure you have an active Xbox Live membership. 

If these steps don't help, be sure to let me know!