Re: can't link ea account to the sims 4 Xbox one

It shows the account as linked in the connections page and under game specific identities it says The Sims 4 and it shows my Xbox gamertag. 

@Ifeelsoshabbby 

Thanks for checking! Please run through the following steps to help clear this up:

• Please run through the connection guide here as well as the steps from Xbox 
• Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
• Try removing and re-adding your gamertag from your Xbox
• Check that you have an open NAT type on your console 

I tried the other things and they didn't change anything, but if I remove my gamertag from my Xbox, would I lose data? 

@Ifeelsoshabbby 

Removing and re-adding your gamertag will not affect any save data or purchased content on your account- your saves and purchased content will still be available once you re-add your gamertag.