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Ifeelsoshabbby's avatar
Ifeelsoshabbby
2 years ago

can't link ea account to the sims 4 Xbox one

I'm not sure when this started but I noticed last night that I couldn't get into the gallery because my EA account wasn't linked to the game. I had it linked before. I went to link the account and go...
playstation
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@Ifeelsoshabbby 

Thanks for checking! Please run through the following steps to help clear this up:

  • Please run through the connection guide here as well as the steps from Xbox 
  • Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
  • Try removing and re-adding your gamertag from your Xbox
  • Check that you have an open NAT type on your console 
Ifeelsoshabbby's avatar
Ifeelsoshabbby
2 years ago

I tried the other things and they didn't change anything, but if I remove my gamertag from my Xbox, would I lose data? 

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