Re: console - cas stuck

@frostingsims1 

Gotchya, thanks for that additional info! If you haven't already, we'll want to try a full power-cycle on your Xbox:

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds. This will shut down your console completely.
2. Unplug the console's power cable. Wait 30 seconds so the power supply is reset.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox One.

If CAS gets stuck again for you like this, please be sure to let me know so we can look into this further!