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BigCityBuilds's avatar
BigCityBuilds
2 years ago

Re: Desert Luxe Kit re-redemption

Hey! I've had the same problem a few weeks ago. My PS4 was undergoing some fixing and in the process, it caused a data wipe. I looked through my purchases and I got all my sims DLC back. Except the Desert Luxe kit. I redeemed the kit back in October, but I redeemed it through the Sims 4 homescreen, not the PS4 store. I have not been able to get it back yet. Is there any other possible solutions?

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Heya @BigCityBuilds 

    If this pack isn't showing in your purchase history on your console, you'll want to get in contact with PlayStation support, as we don't have access to your Sony transaction details. You can reach out to PlayStation support here so they can look over your account information and see what's happening with this pack. 

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