Forum Discussion

Rising Novice

2 years ago

Solved

Desert Luxe Kit re-redemption

Hey! So basically, i just had a big data wipe on my console. Everything got deleted. Luckily, all my DLC for the sims 4 was NOT deleted, it was saved on my PSN account. All of them EXCEPT the desert ...

playstation

xbox

EA_Solaire
2 years ago
@MeGotAll_

If you're not seeing it in your transaction history, that means the kit has been redeemed to a different PSN account instead. As we don't have access to view your PlayStation account details or transaction information through Sony, you'll want to reach out to PlayStation support so they can help you locate which account this kit is tied with.

BigCityBuilds

2 years ago

Hey! I've had the same problem a few weeks ago. My PS4 was undergoing some fixing and in the process, it caused a data wipe. I looked through my purchases and I got all my sims DLC back. Except the Desert Luxe kit. I redeemed the kit back in October, but I redeemed it through the Sims 4 homescreen, not the PS4 store. I have not been able to get it back yet. Is there any other possible solutions?

EA_Solaire

Community Manager

2 years ago

Heya @BigCityBuilds

If this pack isn't showing in your purchase history on your console, you'll want to get in contact with PlayStation support, as we don't have access to your Sony transaction details. You can reach out to PlayStation support here so they can look over your account information and see what's happening with this pack.