Re: Game not reading save

@chauncy913  Can you try loading the game as a new save. Create a random sim and place them down. You can save this as a new save (don't overwrite anything) Then close the game.

Restart the game and see if your other save appears.

Sorry it took so long. Still not there.

@chauncy913  If you are online and logged in to the correct account that is associated with the save, can you try 

Restoring the License on your PS4

Turn off Your system completely, let it sit for a few minutes and power it back on.

Okay i m done. Just seeing the save I made earlier. Original one is still missing.

@chauncy913 Do you have a USB stick you can load both saves on to and open the usb folder with the saves on the PC and see if there is a weird naming with the one that isn't appearing? The saves will be normally named like Slot00000004 with the number at the end varying or having a letter.

Nah don't have one. 

@chauncy913 A USB would be something to look into getting for backing up saves on your PS4 since you do not have PS+. Corrupted saves can happen for any game, not just Sims.

There's a help page here that details how to backup data from the system to a USB. https://manuals.playstation.net/document/gb/ps4/settings/data_system.html

You can try to rebuild your database on the PS4 to see if it helps. To do this, make sure you have a controller that can connect to the console with a USB cable. Rebuilding the database will not delete any data unless it is corrupted. https://www.playstation.com/en-za/get-help/help-library/system---hardware/power---system-stability/safe-mode-on-playstation-4/

1. Connect the controller to the console with a cable. This is required.

2. Shut the console down completely. Wait until the light bar darkens. 

3. Press and hold the power button on the PS4 until the console beeps twice.

4. Select "Rebuild Database" in the safe mode menu.

5. Wait for the system to finish.

I already rebuilt it several times. Thanks for trying. Just gonna play something else.

Hi! It’s now 2020 and I’m also having this issue after updating. Super frustrating! Did you find out how to solve this issue? I need some pointers.

@Peyton072204 There's a thread here https://answers.ea.com/t5/Technical-Issues-Consoles/Read-First-Current-Issue-Game-Save-crash-after-June-3-Update/m-p/9168420#M8414

Please read through this link and see if any of those match the issue you are having. Please let me know so we can get your post help.