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MamaRockit's avatar
MamaRockit
Seasoned Adventurer
2 years ago

Re: i can’t access gallery on sims 4 on playstation

@lexilennox Have you found a solution? We are having this is as well on the PlayStation 4. The gallery is simply not there. Only the library. No error messages. Account is linked and they are signed in and connected. Multiple restarts and still the gallery tab is NOT there just the library.
Has there been a solution?
I’ve seen this issue is happening for others the past couple years as there is multiple threads and complaints on Reddit and other places as well. Just want to access my stuff on my gallery.
Help would be appreciated
Thanks

3 Replies

  • MamaRockit's avatar
    MamaRockit
    Seasoned Adventurer
    10 months ago

    That’s what we thought at first but upon checking it wasn’t the case (or it wasn’t showing it was). 
    We contacted PlayStation customer service as well to be sure and asked if it was a bug, but no other games were locked out that should have been. 

    My adult daughter just played without the gallery while she visited. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @MamaRockit 

    I'd recommend you get in contact with our live support team as well so they can check over your EA account details to see if anything there would be blocking your online access.

    You can submit a help request following these steps to speak with live support: https://help.ea.com/en/help/faq/using-ea-help/ 

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