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lexilennox's avatar
lexilennox
2 years ago
Solved

i can’t access gallery on sims 4 on playstation

has anyone else on ps4 had issues with accessing the gallery? i’ve been trying for weeks to access the gallery, google hasn’t been much help. i’ve went into game options and tried to link my EA accou...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    11 months ago

    @MamaRockit 

    I'd recommend you get in contact with our live support team as well so they can check over your EA account details to see if anything there would be blocking your online access.

    You can submit a help request following these steps to speak with live support: https://help.ea.com/en/help/faq/using-ea-help/ 

MamaRockit's avatar
MamaRockit
Seasoned Adventurer
2 years ago
@lexilennox Have you found a solution? We are having this is as well on the PlayStation 4. The gallery is simply not there. Only the library. No error messages. Account is linked and they are signed in and connected. Multiple restarts and still the gallery tab is NOT there just the library.
Has there been a solution?
I’ve seen this issue is happening for others the past couple years as there is multiple threads and complaints on Reddit and other places as well. Just want to access my stuff on my gallery.
Help would be appreciated
Thanks
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @MamaRockit 

Is the account set up as an underage or child's account? 

  • MamaRockit's avatar
    MamaRockit
    Seasoned Adventurer
    11 months ago

    That’s what we thought at first but upon checking it wasn’t the case (or it wasn’t showing it was). 
    We contacted PlayStation customer service as well to be sure and asked if it was a bug, but no other games were locked out that should have been. 

    My adult daughter just played without the gallery while she visited. 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      11 months ago

      @MamaRockit 

      I'd recommend you get in contact with our live support team as well so they can check over your EA account details to see if anything there would be blocking your online access.

      You can submit a help request following these steps to speak with live support: https://help.ea.com/en/help/faq/using-ea-help/ 

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