Re: my packs are gone

xx_rueb 

Thanks for checking, try these steps as well:

• Restore the licenses on your console 
• Go to your Game Library 
• Scroll to Your Collection
• Select The Sims 4
• Scroll down to Add-Ons and locate your DLC here
• Select the DLC in this list and select Install
• When the download finishes, let your new content install and restart The Sims
  
  

If you're still having issues, you'll want to get in contact with PlayStation support directly so they can review your account details further to see what's going on. 

i’ve tried all that, it’s the actual sims game it’s got nothing to do with playstation 

i also brought a new one yesterday and it did the same thing, it says i own it but when i go to my worlds in the sims they’re gone.