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3newak3vy8qy's avatar
7 days ago

Error code (0x8027025a) makes game unplayable

Hello everyone, 

For the past six months, I have been unable to play the Sims 4 without deleting, and then redownloading, the game and subsequent stuff packs. This takes around 2 hours, so it's incredibly frustrating. 

The issue comes about whenever I click on the game, and it simply won't load. It stays on the blue screen with the logo and franchise characters. Eventually the game crashes, and it gives a message that says "Sorry, the Sims 4 took too long to load" with the error code (0x8027025a).

For troubleshooting, I've tried:

  • Unplugging the Xbox (both cords)
  • Restarting it
  • Trying the game again and waiting for it to load
  • Cancelling out of quick resume
  • Turning my TV graphics down to 1080p
  • Turning the internet off on my console, and logging in with it off + turning it back on
  • Clearing local data/saves on my Xbox
  • Turning off the Sims delivery function in the settings
  • Redownloading/deleting smaller expansion packs to see if it will work
  • Deleting other games on the Xbox to make storage space

I'm frankly at my wits end. I've spent a decent amount of money on this game, and I shouldn't have to jump through hoops in order to play it properly. I just want a fix that will allow me to easily access my game, without waiting an hour to redownload. 

 

 

 

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi 3newak3vy8qy 

    This error can sometimes indicate a sign-in error with your Xbox profile- I'd recommend you get in contact with Xbox support directly so they can look into this error a bit further with you. 

  • xpinksims's avatar
    xpinksims
    Rising Adventurer
    4 days ago

    Same here and it doesn’t happen with any other game. I keep trying to do the sims delivery and when I press restart now, it restarts and then I get this error message. 

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