Re: Packs not restored after reinstalling Sims4 on XboxOne

@FacelessPrune55 

You can try re-installing, but if those games aren't on the account you're trying to play on, you won't have access to them. I still advise you contact an advisor through Twitter as I know there are issues with contacting live support through opening a case. If you'd rather wait for live support to return, that's fine, but you'll probably get a quick answer by creating a free Twitter account and contact @EAHelp.