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FacelessPrune55's avatar
FacelessPrune55
6 years ago
Solved

Packs not restored after reinstalling Sims4 on XboxOne

I played Sims 4 on Xbox last time on 06/24/2019 and have decided to reinstall it a few days ago. When I tried to load my previous save, I got an error saying I have packs missing and checked to see t...
playstation
xbox
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @FacelessPrune55 

    You can try re-installing, but if those games aren't on the account you're trying to play on, you won't have access to them. I still advise you contact an advisor through Twitter as I know there are issues with contacting live support through opening a case. If you'd rather wait for live support to return, that's fine, but you'll probably get a quick answer by creating a free Twitter account and contact @EAHelp.

FacelessPrune55's avatar
FacelessPrune55
6 years ago
@goldsmiths2009 Nope, I know other people have had this issue but I didn’t want to comment on an old thread. I thought it’d be easier to contact support but apparently not 😂
Some people suggested reinstalling the game and content (if you can) and/or restarting ur xbox - might work for you?
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@FacelessPrune55 

You can try re-installing, but if those games aren't on the account you're trying to play on, you won't have access to them. I still advise you contact an advisor through Twitter as I know there are issues with contacting live support through opening a case. If you'd rather wait for live support to return, that's fine, but you'll probably get a quick answer by creating a free Twitter account and contact @EAHelp.

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