Re: Please help, packs locked behind an account Sims 4 PS4

Hey there @2122123223,

If you're still logged into your account on your PS4, you can follow these steps to get your DLC installed again on your console:

1. Restore the licenses on your console 
2. Go to your Game Library 
3. Scroll to Your Collection
4. Select The Sims 4
5. Scroll down to Add-Ons and locate your DLC here
6. Select the DLC in this list and select Install
7. When the download finishes, let your new content install and restart The Sims

However, if you've been logged out and you don't know your account info, you will need to reach out to PlayStation support for help on regaining access as @EA_QueenBee has mentioned.