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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: ps5 i cant upload my lot to the gallery ,

@632vozy4cru2 @flcl999 & @iamsweetmystery 

Please be sure your game is fully updated with the most recent patch - this would be patch 1.84 for console. 

You can follow these steps to check that your game is fully updated:

  • Go to the PlayStation home screen. 
  • Highlight the game you're playing and press the Options button on your controller.
  • Select "Check For Update" and install any updates that are available.
  • Restart the Console completely.

If you are fully updated, please be sure you're entering a description for your lots prior to uploading them. Let me know if you still have issues after trying this! 

8 Replies

  • iamsweetmystery's avatar
    iamsweetmystery
    Seasoned Ace
    2 years ago

    @EA_Solaire - It is updated. It won't access the Gallery on PS4 without being updated. It instructs you to update in order to access online features as soon as you start up the game. I didn't try to upload a Lot. It was a single-Sim household. Something I've done dozens of times before. That's why I posted this. I'm a regular Gallery contributor and this is not normal.

  • iamsweetmystery's avatar
    iamsweetmystery
    Seasoned Ace
    2 years ago

    Still happening. This very moment I'm attempting once again to upload my Sim to the Gallery. The spinning plumbob wheel just keeps on spinning and I can't back out of it.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi all,

    Please provide the following information so we can look into this issue a bit further:

    Your PlayStation Network ID:

    What content you're trying to upload, i.e. lots, households, rooms: 

    Your current game version:

    Thank you! 

  • 632vozy4cru2's avatar
    632vozy4cru2
    2 years ago

    @EA_Solaire I have updated & restarted my console. I am still having the same issue. I am able to save floor by floor, with it erasing things unfortunately & ruining the layout, but not able to save as a whole. I’m also able to save families/sims still. Just not this particular lot.
    My PlayStation id is P0W3RsNufGirl_
    I’m trying to upload a selfie museum I made that is 5 MB in size. No closed rooms technically, because they are open to hall. 2 bathrooms.
    Version 1.84

  • scavalli2016's avatar
    scavalli2016
    2 years ago

    Hey guys

    I've been having the same problem for the last 6 days. currently cannot upload library.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ConsoleGameHER & @scavalli2016 

    Please provide the following information-

    Your PlayStation Network ID:

    What content you're trying to upload, i.e. lots, households, rooms: 

    Your current game version:

  • ablueeyedangel9's avatar
    ablueeyedangel9
    2 years ago
    @EA_Solaire I’m having the same issue has these users,
    My PSN is Purely_Fun
    Game version is 1.86
    Last update installed 1/30/2024
    My lot file size is 5MB
    50x40 lot
    2 bedrooms 3 bathrooms
    Type is residential
    Created 01/31/24
    It’s called Lacey Deckers House
    It’s using growing together, high school years, cottage living, discover university, get famous, cats and dogs, city living, get to work, my wedding stories, parenthood, vampires, dine out, spa day, paranormal stuff pack, my first pet stuff, laundry day, toddler stuff, pastel pop, and desert luxe kit.
    It doesn’t have any CC no blue wrench in the top left corner
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi all,

    If you're still having troubles with the Gallery, please provide the information requested in post #10 of this thread so we can investigate into this further.

    Thank you! 

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