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5 Replies
i just followed the steps and the packs i had still are shown as not purchased ☹️
- @lilxxlina is it possible that because i bought the packs that are missing as a bundle before that’s why it’s not showing? because the packs that are missing are the vampire, island living, and the realm of magic
- EA_Solaire2 years ago
Community Manager
It sounds like you were previously game-sharing and had purchased these packs on a different PlayStation account- please look over the transaction history for your PS account to verify if you've purchased these packs on the account you're currently logged in with.
- @EA_Solaire i’ve only bought sims packs on this account i looked through the transaction history and it shows the packs that i have currently but the bundle for vampires and magic one and the island living aren’t on there
- EA_Solaire2 years ago
Community Manager
In that case you'll want to get in contact with PlayStation support so they can review the billing and transaction information on your account and try to locate those packs for you.
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