Re: Several pack randomly disappeared, shown as unowned

I play on Xbox s and my get to work add on is coming up unowned yet it’s installed and has been installed for months now when I continue playing it loads with everything missing even if it says it’s installed along with the other add ons 

when I contacted Xbox they said the purchase was in process which was strange because again I’ve been playing for months now when I asked when was it made they said last night makes no sense 

@SleepWalking92 

Did you previously have Xbox Ultimate, or an EA Play membership that's now expired? Get to Work is included with both of those memberships, so please be sure to check if you've owned the pack by being a member of either of those subscriptions.

As for a processing purchase from the Xbox store, you'll need to reach back out to Xbox support to have them look into those details with you a bit further as we aren't able to assist with any purchases made from the Xbox store.

I recently bought the Island Living Expansion pack and I waited an hour for it to download last night, this morning I did not see it as owned, and it is still making me buy it. I have no idea what to do because I don't want to wasn't my money at this point if it won't download. (Xbox One)

Hi @qrdydcl3avgu,

Did you try the steps in the accepted solution here to see if you're able to re-download Island Living?

If that doesn't work for you, please check your purchase history on your Xbox to verify if this transaction was successful or not. If you're seeing any issues with the purchase here, you'll want to get in contact with Xbox support so they can review these purchase details with you a bit further and see what's happened. 

I play on laptop and I'm now having the same issues, closed the game because it was taking way too long to load in a building and when I went back on all my packs were shown as unowned.

this is currently happening to me as well. my sim is naked, and it shows all my packs as being "unowned" now. i have no clue what to do as it also will not allow me to repair my game 

Exakt same thing just now. 

All add-ons marked as "In library" and installed. 

But when I open the game they are marked as unowned and several sims are nude (because used to ware clothes from add-ons)

Hi all,

This thread is older now, so it's been locked to prevent necro-posting.

If you're playing on console, and your DLC is not appearing for you in-game, please see the steps pinned at the top of the forums here: https://answers.ea.com/t5/Technical-Issues-Consoles/READ-FIRST-Console-Troubleshooting-Guide-and-Known-Issues-Patch/m-p/12363264#M19684

If you're playing through the EA app on PC, please post in the current open thread here: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Newly-purchased-DLC-not-appearing/m-p/12944406#M260592