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jade_or_ashlee's avatar
jade_or_ashlee
3 years ago
Solved

Several pack randomly disappeared, shown as unowned

I went to play my sims 4 game today, and noticed that several of my packs that I've owned for a good while are missing. It shows them as installed on the console, but after loading into the game, the...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @jade_or_ashlee 

    Thanks for this info! Let's try these steps to see if everything is properly installed:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC

    Be sure to keep me posted on how this works for you! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@jade_or_ashlee 

Thanks for this info! Let's try these steps to see if everything is properly installed:

  • Highlight The Sims on the dashboard
  • Press the Menu button on the controller
  • Select "Manage Games and Add-ons" 
  • You should see an option here to "Install" your DLC

Be sure to keep me posted on how this works for you! 

  • SleepWalking92's avatar
    SleepWalking92
    3 years ago

    I play on Xbox s and my get to work add on is coming up unowned yet it’s installed and has been installed for months now when I continue playing it loads with everything missing even if it says it’s installed along with the other add ons 

    when I contacted Xbox they said the purchase was in process which was strange because again I’ve been playing for months now when I asked when was it made they said last night makes no sense 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @SleepWalking92 

      Did you previously have Xbox Ultimate, or an EA Play membership that's now expired? Get to Work is included with both of those memberships, so please be sure to check if you've owned the pack by being a member of either of those subscriptions.

      As for a processing purchase from the Xbox store, you'll need to reach back out to Xbox support to have them look into those details with you a bit further as we aren't able to assist with any purchases made from the Xbox store.

      • qrdydcl3avgu's avatar
        qrdydcl3avgu
        3 years ago

        I recently bought the Island Living Expansion pack and I waited an hour for it to download last night, this morning I did not see it as owned, and it is still making me buy it. I have no idea what to do because I don't want to wasn't my money at this point if it won't download. (Xbox One)

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