Re: Sims 4 won't save on Xbox and PlayStation

Thank you very much for the detailed explanation, @kretzyGG69! I'll forward it to the team.

-Mai

Thanks for that, @Aevc1. What makes you think it's happening after travelling? Can you save if you load the game, and play in the house, but not if you travel and then try to save?

Could you also please answer these questions?:

1. Were you in live mode, build/buy mode, manage worlds or travelling when you tried to save and this started to happen?
2. How many Sims did you have in your household?
3. What lot were you playing on? In that lot, did you have the default house/building or did you buy/build on it?
4. Did you travel between worlds before trying to save?

Thanks!

-Mai

Thanks for that detailed information, @Aevc1! I will forward it as well.

-Mai

My game will not save nor can I travel.  I pre ordered so I can play early just to have my progress lost.  Also the crtain functions are not working.  Is EA working on this issue because I see lots of players are having the same issue.  I am playing on a PS4

I've also had this problem on PS4. Weird things definitely seem to happen when you've travelled, one time I came back and my sim just stood on the pavement with her arms straight out but there was noises and stuff like she was going to the bathroom and cooking when she wasn't moving even though the actions bar showed she was doing these things. Then I went on a date and nothing happened we got to the venue and the guy just totally disappeared. I'm not sure exactly when the save function stopped working but the last autosave was an hour before i stopped playing and that last hour I had travelled a lot.

1. I was in live mode, had just got back from work and was asleep brought up the menu to save clicked on the save file to overwrite and it just bounced me back to the pause menu with no cursor, had to click down the L3 to bring up the controls to get the cursor back. Tried to save on another slot but the same thing happened again, tried to travel to kick in the autosave but that didn't work either.

2. I have 1 sim in my household

3. I bought the Streamlet Single furnished and have added some furniture, I also renamed the lot when I first moved in but it has saved since then.

4. I had travelled a fair bit in the last hour to go to the festivals

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What expansions, game packs, and stuff packs do you have installed? City Living, Vampires and all packs.
Steps: How can we find the bug ourselves? Try to save the game. Happens more often if you travel to different places or go to an event.
What happens when the bug occurs? Go to Save Game, Save and Mange World or Save and Exit to Menu and you will verify that you want to save. And then nothing happens. If you did Save Game it will just be frozen on the Menu and the only way to unfreeze it is prompt the Control Detail menu. If you go to Save and Mange or Exit it will just kick you back to the menu. There is NO "ERROR" message or anything, it just does nothing.
What do you expect to see? I EXPECT that when you hit Save Game, that it Saves your Game. I want the game to do it's most basic function.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No

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I know this issue is known in the forums but its so game breaking I need to post my own story...

I have purchased early edition with all DLC for over 130 CAD. I told myself before I started playing that there would be bugs and I would be happy to find them and report them to you guys. The PROBLEM is when you can't even get to that point. I have poured already 30+ hours into this game and have currently lost 12 hours total to the Save Game Bug. Yes, 12 hours. I have been keeping track. I am now forced to save the game every 5 minutes in fear of the Save Game Bug.

When I do go to save I find myself praying, crossing my fingers and sweating in hopes that the game will save. Do you see the issue here?? EA... your customers are being punished and treated poorly  for supporting you.

I wasn't even going to report this Save Game Bug until today. Wedding day. WOOHOO right? WRONG. Easily enough I wanted to go for the Gold Medal and get my tasty rewards. Well first of its a battle for time since it takes a SIM over an hour just to move out of the spot he/she currently is standing in. The main issue was the TAKE FIRST SLICE bug for the wedding cake. It is a whole other issue which I will have to report on another page. But I digress... I had to redo the Wedding 7 times until I finally got the gold medal due to the Take First Slice Bug. But HEY I finally got my gold medal. I asked her to move in and I travelled back to my house.

Once I got back to home to save.... Save Game Bug hit me. 8 attempts of a wedding for nothing. I overcome one BUG just to get to the worst BUG of all. These bugs are SO BAD that I was forced to elope and call it quits. 

Workarounds:

Fast travelling somewhere else does not create a new autosave. Once the bug sets in ALL SAVE FUNCTIONS CEASE TO WORK.

Yes I have turned off, unplugged my ps4 and reinstalled game.

I shouldn't have to do workarounds just to save my game...

EA LISTEN TO THE MOST IMPORTANT ISSUE FROM AN ANGRY CUSTOMER:

Your bugs are so game breaking that we can't even enjoy the game at it's most basic function. No events, no weddings and no travelling. 

I expect a patch soon to fix this because if there isn't you officially lost a customer to all future EA products. 

In closing... LET ME BE ABLE TO SAVE MY GAME

Hi @HeyZeus894

merged your post with the mega thread on the issue.

I’m having the same problem with my Xbox 1. Also to answer your questions Mai yes I was in live mode plus I’ve already uninstalled and installed it 2x’s created 2 different households each with 1 sim and chose 2 different places to live. Bought a house already in the game but only in one did I build more to it . But I will say that in the first game I was only allowed the first initial save ,in the second game I was able to save twice before it stopped saving again. Is this issue going to get resolved before I give up on the game.

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What expansions, game packs, and stuff packs do you have installed? Perfect Patio Stuff
Steps: How can we find the bug ourselves? By saving the game
What happens when the bug occurs? The game goes through the actions of saving, but when I either go to save the game again, or load a game, it only shows a previous save game and doesn't overwrite. Likewise, if I select save new game, the new save doesn't appear.
What do you expect to see? The updated save file(s)
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No

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When I try to save the game, it won't either overwrite the previous file, or create a new file. This among other bugs keep happening since getting the game on PS4 on Friday.