Forum Discussion

kretzyGG69's avatar
kretzyGG69
8 years ago

Re: Sims 4 won't save on Xbox and PlayStation

To answer your questions Mai it's hard to pinpoint when it happens but this is exactly what I did step by step.

Made a sim set him up in willow creek on the bargain bend lot I bought and sold items to get rid of all money so I could start with nothing and no cheats used. I then travelled to the park in willow creek and began looting all e collectable items, rocks and frogs. I did some fishing went to the toilet there. Slept there on the benches. Played on the chess set and spoke to some people. Eventually I returned to my home and built a few items. A bed and toilet then I tried to save the game and it did what it does to everyone else. I tried to save the game in live mode. Build mode I changed to another location to auto save but it did not. I then also tried to save while quitting but it froze and would not let me save and also would not let me return to the menu unless I saved without quitting it would just freeze until using left stick click to bring up controls. I hope this helps.

29 Replies

  • kretzyGG69's avatar
    kretzyGG69
    8 years ago
    Forgot to add I had a single sim in both saves that stopped working I had a male ands female so it's not gender specific
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Thank you very much for the detailed explanation, @kretzyGG69! I'll forward it to the team.

    -Mai

  • Aevc1's avatar
    Aevc1
    8 years ago
    It seems as if it’s happening after traveling and for me when I try to save it won’t let me and it will seem frozen but if i press The left stick to pull up the controls it’ll let me get out of the frozen screen, but either way you can’t save.
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Thanks for that, @Aevc1. What makes you think it's happening after travelling? Can you save if you load the game, and play in the house, but not if you travel and then try to save?

    Could you also please answer these questions?:

    1. Were you in live mode, build/buy mode, manage worlds or travelling when you tried to save and this started to happen?
    2. How many Sims did you have in your household?
    3. What lot were you playing on? In that lot, did you have the default house/building or did you buy/build on it?
    4. Did you travel between worlds before trying to save?

    Thanks!

    -Mai

  • Aevc1's avatar
    Aevc1
    8 years ago
    I think it’s when traveling because the first time it happens was when i switched the area i was living in and the second time it happened was when I traveled to the desert area on a date both times I was in live mode when I tried to save. I also tried saving in build mode. The first time it was just me in the house the second time I had two sims. I traveled before trying to save. When I started the game I was in newcrest at twin oracle point I built a house there saved it and moved to the 50 x 50 lot in willow creek and tore down the house and put mine in its place. Everything was working fine for a bit but when i went to oasis spring and came back I couldn’t save anymore.
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Thanks for that detailed information, @Aevc1! I will forward it as well.

    -Mai

  • kretzyGG69's avatar
    kretzyGG69
    8 years ago
    I've tried to replicate it with a blank slate sim and travelled all over but it isn't stopping me from saving. Must be some kind of combination of actions that causes it to mess up.
  • yourdone_kisses's avatar
    yourdone_kisses
    Seasoned Newcomer
    8 years ago

    My game will not save nor can I travel.  I pre ordered so I can play early just to have my progress lost.  Also the crtain functions are not working.  Is EA working on this issue because I see lots of players are having the same issue.  I am playing on a PS4

  • Anonymous's avatar
    Anonymous
    8 years ago
    Same as Aevc. Mine won't save and if i try, it just freezes until i press L3 in to bring up the controls which unfreezes it, but still won't save.

    Happened last night and lost 2hrs worth of gaming. Tried again this morning and same thing happening. It makes the game completely unplayable as there is zero point if it doesn't save progress.
  • PatientMental83's avatar
    PatientMental83
    8 years ago
    It definitely has something to do with traveling. As long as you stay in your home and let your sims go to work and invite people to your house when need to socialize you should be fine. If you feel like you need to travel to a different lot make sure you save first. Hopefully it gets patched soon
  • Anonymous's avatar
    Anonymous
    8 years ago

    I've also had this problem on PS4. Weird things definitely seem to happen when you've travelled, one time I came back and my sim just stood on the pavement with her arms straight out but there was noises and stuff like she was going to the bathroom and cooking when she wasn't moving even though the actions bar showed she was doing these things. Then I went on a date and nothing happened we got to the venue and the guy just totally disappeared. I'm not sure exactly when the save function stopped working but the last autosave was an hour before i stopped playing and that last hour I had travelled a lot.

    1. I was in live mode, had just got back from work and was asleep brought up the menu to save clicked on the save file to overwrite and it just bounced me back to the pause menu with no cursor, had to click down the L3 to bring up the controls to get the cursor back. Tried to save on another slot but the same thing happened again, tried to travel to kick in the autosave but that didn't work either.

    2. I have 1 sim in my household

    3. I bought the Streamlet Single furnished and have added some furniture, I also renamed the lot when I first moved in but it has saved since then.

    4. I had travelled a fair bit in the last hour to go to the festivals

  • Anonymous's avatar
    Anonymous
    8 years ago
    I’ve had the same issue. Xbox one played for at least 10 hours of game play. Reached max levels in athlete, cooking, and even have several achievements I unlocked, but saved game currently does not reflect where I actually am in the game. None of my progress has been saved and I’m pretty far into the game being 24 hours old to console. Extremely frustrating mostly because I’m not going to play a game where my progress doesn’t save. Yes I’ve travelled, yes I’ve saved manually and auto saved. But that shouldn’t matter cause a save is a save. Not come turn off console and restart from last saved point where you have nothing. Below are some photos just so you can see progress and where the save actually is.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Yeah mine is the same, i went back on my game from when it autosaved last and kept saving it every 10 minutes to see when it would stop and it was about an hour into the game but it was after i had travelled somewhere 😫
  • Kickex's avatar
    Kickex
    8 years ago
    I also have massive issues with saving.
    The game stopped autosaving 40 minutes into the game. Because why not I guess...
    I am now 10 hours into the game so if I do the ”quick fix” i’m basically gonna get EVERYTHING reset.
    A such BASIC function as saving ends up being the gamebreaking factor... Classic EA, you did it again.
    And the best part? You can now ignore your customers as usual because the game is already ”finished” in your eyes.
    Isn’t great!?


    So thanks EA for yet another bugged out game, and as always, cash in and plug your ears.
    Enjoy my money, hope you choke on them!!
  • Anonymous's avatar
    Anonymous
    8 years ago

    Product: The Sims 4
    Platform:Sony Playstation 4
    Which language are you playing the game in? English
    How often does the bug occur? Often (50% - 99%)
    What expansions, game packs, and stuff packs do you have installed? City Living, Vampires and all packs.
    Steps: How can we find the bug ourselves? Try to save the game. Happens more often if you travel to different places or go to an event.
    What happens when the bug occurs? Go to Save Game, Save and Mange World or Save and Exit to Menu and you will verify that you want to save. And then nothing happens. If you did Save Game it will just be frozen on the Menu and the only way to unfreeze it is prompt the Control Detail menu. If you go to Save and Mange or Exit it will just kick you back to the menu. There is NO "ERROR" message or anything, it just does nothing.
    What do you expect to see? I EXPECT that when you hit Save Game, that it Saves your Game. I want the game to do it's most basic function.
    Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
    Did this issue appear after a specific patch or change you made to your system? No

    ‌

    I know this issue is known in the forums but its so game breaking I need to post my own story...

    I have purchased early edition with all DLC for over 130 CAD. I told myself before I started playing that there would be bugs and I would be happy to find them and report them to you guys. The PROBLEM is when you can't even get to that point. I have poured already 30+ hours into this game and have currently lost 12 hours total to the Save Game Bug. Yes, 12 hours. I have been keeping track. I am now forced to save the game every 5 minutes in fear of the Save Game Bug.

    When I do go to save I find myself praying, crossing my fingers and sweating in hopes that the game will save. Do you see the issue here?? EA... your customers are being punished and treated poorly  for supporting you.

    I wasn't even going to report this Save Game Bug until today. Wedding day. WOOHOO right? WRONG. Easily enough I wanted to go for the Gold Medal and get my tasty rewards. Well first of its a battle for time since it takes a SIM over an hour just to move out of the spot he/she currently is standing in. The main issue was the TAKE FIRST SLICE bug for the wedding cake. It is a whole other issue which I will have to report on another page. But I digress... I had to redo the Wedding 7 times until I finally got the gold medal due to the Take First Slice Bug. But HEY I finally got my gold medal. I asked her to move in and I travelled back to my house.

    Once I got back to home to save.... Save Game Bug hit me. 8 attempts of a wedding for nothing. I overcome one BUG just to get to the worst BUG of all. These bugs are SO BAD that I was forced to elope and call it quits. 

    Workarounds:

    Fast travelling somewhere else does not create a new autosave. Once the bug sets in ALL SAVE FUNCTIONS CEASE TO WORK.

    Yes I have turned off, unplugged my ps4 and reinstalled game.

    I shouldn't have to do workarounds just to save my game...

    EA LISTEN TO THE MOST IMPORTANT ISSUE FROM AN ANGRY CUSTOMER:

    Your bugs are so game breaking that we can't even enjoy the game at it's most basic function. No events, no weddings and no travelling. 

    I expect a patch soon to fix this because if there isn't you officially lost a customer to all future EA products. 

    In closing... LET ME BE ABLE TO SAVE MY GAME

  • Anonymous's avatar
    Anonymous
    8 years ago
    Just thought I’d add I bought this on Xbox 1 on all 5 saves it doesn’t actually save just the auto save to a certain point even if I keep resaving over and over I noticed after it does this because all the save points have the same time and date which is usually about 3 hours before happens everyday now and makes me feel like playing is pointless I’m pretty sure it stops Saving when I move house which means everytime I buy all new stuff for my house when thy move in together it’s all gone back to where thy used to live it just acts like it’s saving and then you have to click the stick in to get back on the save menu to go back because it’s not actually doing it but you can see that from the save times like I said, I don’t think it’s a space or cache problem because lots of people have the problem and I have a 5tb hard drive so no problem there, hurry up and fix it please if you test the games before they come out you should notice it doesn’t save
  • Anonymous's avatar
    Anonymous
    8 years ago
    I’m having the same problem, really need a refund
  • Anonymous's avatar
    Anonymous
    8 years ago
    I'm definitely going to return my PS4 copy of sims 4 and ask for a refund, spent over £70 on game plus 3 add ons and there's no point of playing a broken game where you keep losing huge progress everytime you play. Nothing is being done to fix this as we haven't had an apology or official statement to address the issue. 21 pages of complaints and no answers. Huge disappointment and never going to buy any EA games in future. Asking for refund today, much better games to play.
  • Anonymous's avatar
    Anonymous
    8 years ago
    @mave003rick I know it’s not perfect but have you tried Alecianfil’s workaround?? I am on PS4 and I’ve done it and it works absolutely fine!
  • ndejesus19's avatar
    ndejesus19
    8 years ago

    I’m having the same problem with my Xbox 1. Also to answer your questions Mai yes I was in live mode plus I’ve already uninstalled and installed it 2x’s created 2 different households each with 1 sim and chose 2 different places to live. Bought a house already in the game but only in one did I build more to it . But I will say that in the first game I was only allowed the first initial save ,in the second game I was able to save twice before it stopped saving again. Is this issue going to get resolved before I give up on the game.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Lilyanne14 Thanks but I'm returning the game and asking for refund I have had enough. That method explained by the user you referred to is not a permanent solution and it seems like this is a much complex deep rooted issue with the game's design. Thanks for help.
  • PidgeonnNest's avatar
    PidgeonnNest
    8 years ago
    I have read through all this and I am having the same problems. The game won’t save no matter what I do and I’ve gotten so far I don’t want to guilt in fear of it erasing everything. Nothing seems to be lagging or glitching other than the saving. Is this an early glitch, if so please get it fixed.

    I have tried normal saving, going to manage world and saving, editing a sim and saving, I’ve tried it all and it still won’t save. I am not happy with this and would like to know if EA plans on fixing this.
  • Anonymous's avatar
    Anonymous
    8 years ago
    It's definitely after you travel, I have a household that IV been playing with for 3 days and no issues saving as I have not left the lot. But I have a second game where its been fine until just now I traveled to test it out and sure enough as I returned my sims home I cannot save
  • Anonymous's avatar
    Anonymous
    8 years ago

    Product: The Sims 4
    Platform:Sony Playstation 4
    Which language are you playing the game in? English
    How often does the bug occur? Often (50% - 99%)
    What expansions, game packs, and stuff packs do you have installed? Perfect Patio Stuff
    Steps: How can we find the bug ourselves? By saving the game
    What happens when the bug occurs? The game goes through the actions of saving, but when I either go to save the game again, or load a game, it only shows a previous save game and doesn't overwrite. Likewise, if I select save new game, the new save doesn't appear.
    What do you expect to see? The updated save file(s)
    Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
    Did this issue appear after a specific patch or change you made to your system? No

    ‌

    When I try to save the game, it won't either overwrite the previous file, or create a new file. This among other bugs keep happening since getting the game on PS4 on Friday.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,701 PostsLatest Activity: 27 minutes ago