Forum Discussion

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Re: The “You have lost your connection” warning keeps reappearing

Hi there, @MacTheMacintosh.

We should go through some connection troubleshooting. Let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

2 Replies

  • MacTheMacintosh's avatar
    MacTheMacintosh
    5 years ago

    I’ve found that the easiest thing to do is to reset your PS4. Thanks for the help!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @MacTheMacintosh 

    Great! Glad to hear it. If you have any other issues, please let us know. Happy simming 🙂

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,704 PostsLatest Activity: 5 minutes ago