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MacTheMacintosh's avatar
MacTheMacintosh
4 years ago
Solved

The “You have lost your connection” warning keeps reappearing

Product: The Sims 4 Platform:Sony Playstation 4 Which language are you playing the game in? English How often does the bug occur? Occasionally (10% - 49%) What is your current game version number...
playstation
xbox
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @MacTheMacintosh.

    We should go through some connection troubleshooting. Let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hi there, @MacTheMacintosh.

We should go through some connection troubleshooting. Let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • MacTheMacintosh's avatar
    MacTheMacintosh
    4 years ago

    I’ve found that the easiest thing to do is to reset your PS4. Thanks for the help!

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @MacTheMacintosh 

      Great! Glad to hear it. If you have any other issues, please let us know. Happy simming 🙂

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