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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Xbox 1 buttons stopped working sims 4

Hi @RamenBOIO46,

Was this only happening in CAS, and were all buttons unresponsive or only a few? 

Please try a full power cycle on your console with these steps and let me know if this happens again:

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds. This will shut down your console completely.
  2. Unplug the console's power cable. Wait 30 seconds so the power supply is reset.
  3. Plug the console power cable back in.
  4. Press the Xbox button on your console to turn on the Xbox One.

1 Reply

  • RamenBOIO46's avatar
    RamenBOIO46
    2 years ago

    I was able to fix it by restarting the game (yes I was in CAS) and I lost the sims I was making in the process and had to restart making the family 

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