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Kendragon366's avatar
Kendragon366
New Novice
3 months ago

Sims 4

Just today Sims 4 says I don't own certain packs which I do. I can't download other simmers creations as the button for having them in your household is ghosted out.  It then says that I can't move ...
playstation
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 months ago

Hi Kendragon366​ 

First let's take a look at the issues you're seeing with your packs. Please try the following to ensure all your content is fully installed:

  • Restore the licenses on your console 
  • Go to your Game Library 
  • Scroll to Your Collection
  • Select The Sims 4
  • Scroll down to Add-Ons and locate your DLC here
  • Select the DLC in this list and select Install
  • When the download finishes, let your new content install and restart The Sims

 

For your issue with the Gallery, can you attach a screenshot to your post please showing what you're seeing? 

  • Kendragon366's avatar
    Kendragon366
    New Novice
    3 months ago

    I've rebuilt my database in my ps5. The packs now say I own them as it should be. However the gallery isn't working still.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Kendragon366​ 

      Thanks, is this happening with all content from the Gallery, or just this one household? Which game version are you currently playing on? 

      • Kendragon366's avatar
        Kendragon366
        New Novice
        3 months ago

        It doesn't happen when you only look for ps4 sim creations but for pc it does this.

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