Ideas

MaskedCassius's avatar
MaskedCassius
Seasoned Newcomer
2 days ago

Unable to Claim Event Items and Access the Gallery

I’m currently playing week 4 of the Nature’s Calling event on my PlayStation and can’t craft the Wooden Throne. I am unable to claim the recipe in the event menu because it keeps saying that I’m offline. Which I am not. My connection speed is 250 and I am fully connected. I am logged in and everything. I just simply can’t access the event item needed to complete the quest. And same problem with the gallery, it’s completely broken. I can only access my library, since it thinks I’m offline. Which yet again, I am not. Console players need an emergency patch, I’ve heard a few of us have this same issue. 

7 Comments

  • fatalmoon65's avatar
    fatalmoon65
    Seasoned Vanguard
    2 days ago

    I'm having the same problem. I can do the events, but I tried to claim the throne and it said "must have an online connection." I do! I restarted the game and was still unable to make the throne.

  • jazzRgarfitt's avatar
    jazzRgarfitt
    Seasoned Newcomer
    2 days ago

    Same for me on ps5 :( the gallery tabs aren't even showing up for me they're just gone been like it since yesterday 🙃 

  • Wiccanmamma's avatar
    Wiccanmamma
    Seasoned Vanguard
    2 days ago

    I was dealing with the gallery issue and someone suggested going into Game  Options, Other and then relink your EA account. It fixed the gallery issue, but as for the event issues. I'm sorry I can't help with those. Hopefully this fixes that issue for you all as well.

  • XENOD666's avatar
    XENOD666
    New Spectator
    21 hours ago

    I am on xbox and I was doing just fine accepting rewards. Then all of a sudden it says I cannot claim any as I'm not online??? But I am . I am so confused.  If anyone finds a fix please share. 

  • MandeeV90's avatar
    MandeeV90
    New Spectator
    8 hours ago

    I had this issue and was just able to fix it by going into my game options and relinking my EA account. I then closed the game and reloaded it and I was able to claim everything.