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48kasy987hqv's avatar
48kasy987hqv
Newcomer
3 months ago

Where did my money go?

I purchased a dlc kit from the sims 4 play station store never had the message pop up to restart my game , I waited and waited nothing so I restarted it and still nothing I wanted another kit , but n...
kits
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 months ago

Hi there 48kasy987hqv​ 

Let's try the following steps:

  • Restore the licenses on your console 
  • Go to your Game Library 
  • Scroll to Your Collection
  • Select The Sims 4
  • Scroll down to Add-Ons and locate your DLC here
  • Select the DLC in this list and select Install
  • When the download finishes, let your new content install and restart The Sims

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