xbox live mode

i play on an xbox one so i have no mods therefore i dont understand why im having issues like this but everytime i do switch from build/live mode, try to travel, or even take photos i return to live mode with no controls, can’t see my sims needs/moodlets, time etc. completely unable to play the game. another bug i have is my game freezing .. but only freezing on my side; the game keeps on going at its pace and doing whatever but i am unable to save, select sims or select objects. fix this cause apparently you just did a big bug fix but i have more now ??