Solved
Crash après lancement
Bonjours,
Les Sims 4 vient de planter au démarrage.
************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : false
AllowNugetExeUpdate : false
AllowNugetMSCredentialProviderInstall : false
AllowParallelInitializationOfLocalRepositories : true
-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true
>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds
************* Waiting for Debugger Extensions Gallery to Initialize **************
>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.188 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 36
Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\untitled\AppData\Local\CrashDumps\TS4_x64.exe.1984.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 22621 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Mon Jul 10 17:47:05.000 2023 (UTC + 2:00)
System Uptime: not available
Process Uptime: 0 days 0:00:43.000
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Loading unloaded module list
.................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(7c0.3144): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0x14:
00007ffc`f1b8f7a4 c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : AV.Fault
Value: Read
Key : Analysis.Elapsed.mSec
Value: 993
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 0
Key : Analysis.Init.CPU.mSec
Value: 15
Key : Analysis.Init.Elapsed.mSec
Value: 4232
Key : Analysis.Memory.CommitPeak.Mb
Value: 106
Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_TS4_x64.exe!Unknown
Key : Failure.Hash
Value: {a5991435-8d33-14fe-6fd7-b806ccf00823}
Key : Timeline.Process.Start.DeltaSec
Value: 43
Key : WER.OS.Branch
Value: ni_release
Key : WER.OS.Version
Value: 10.0.22621.1
Key : WER.Process.Version
Value: 1.98.158.1020
FILE_IN_CAB: TS4_x64.exe.1984.dmp
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
rax=0000000000000041 rbx=00007ff4a7f4c8d0 rcx=0000000002b36368
rdx=3ffffffffffffff8 rsi=00007ff4a7f4c910 rdi=0000000000000040
rip=00000001412e0cc1 rsp=000000000014e690 rbp=0000000002b36308
r8=7ffffffffffffffb r9=0000000000000000 r10=000000014215f970
r11=000000000014e728 r12=0000000000000000 r13=1ffffffffffffffc
r14=244435535f386c68 r15=0000000002b36390
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202
TS4_x64+0x12e0cc1:
00000001`412e0cc1 41f644360801 test byte ptr [r14+rsi+8],1 ds:2444b548`072d3580=??
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00000001412e0cc1 (TS4_x64+0x00000000012e0cc1)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
PROCESS_NAME: TS4_x64.exe
READ_ADDRESS: ffffffffffffffff
ERROR_CODE: (NTSTATUS) 0xc0000005 - L'instruction 0x%p emploie l'adresse m moire 0x%p. L' tat de la m moire ne peut pas tre %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
STACK_TEXT:
00000000`0014e690 00000001`412e26a2 : 00000000`02b36368 00000000`02b36358 00000000`00000051 00000000`00000000 : TS4_x64+0x12e0cc1
00000000`0014e730 00000001`412e1fa2 : 00000000`00000420 00000000`00000420 00000000`00000000 00007ff4`00000000 : TS4_x64+0x12e26a2
00000000`0014e7a0 00000001`40cee000 : 00000001`4215f7c8 00000000`00000010 00000000`00000400 00000000`00000000 : TS4_x64+0x12e1fa2
00000000`0014e7e0 00000001`40fb10ef : 00007ff4`e2c46000 00007ff4`e2c7cfd0 00000000`00000000 00000000`00000000 : TS4_x64+0xcee000
00000000`0014e820 00000001`40fb0b28 : 00000001`4215f7c8 00000000`0014e8e0 00000000`00000400 00000000`00000000 : TS4_x64+0xfb10ef
00000000`0014e870 00000001`40f171fa : 00007ff4`a3d16f00 00007ff4`a3d165e0 00007ff4`fcf25b78 00007ff4`a3d17000 : TS4_x64+0xfb0b28
00000000`0014e910 00000001`40f1adc6 : 00007ff4`a3d16c40 00007ff4`a3d3e4a8 00007ff4`ecee87a8 00000001`4216f938 : TS4_x64+0xf171fa
00000000`0014e960 00000001`40f1ca8b : 00007ff4`ecee8000 00007ff4`ecee87a8 00000000`00000000 00000001`40fb0a50 : TS4_x64+0xf1adc6
00000000`0014e990 00000001`40f506e3 : 00007ff4`a3d16c40 00007ff4`a7dcaf80 00007ff4`ecee7670 00000000`0014ea60 : TS4_x64+0xf1ca8b
00000000`0014e9c0 00000001`40dc4aa6 : 00007ff4`a3d155c0 00007ff4`a3d15000 00007ff4`a39d5390 00007ff4`a3d1dd68 : TS4_x64+0xf506e3
00000000`0014ea00 00000001`40f2ff31 : 00007ff4`a3d14a30 00007ff4`a3d1e0d0 00007ff4`a3d1dc90 00000001`40f16ff8 : TS4_x64+0xdc4aa6
00000000`0014ea30 00000001`40f3182e : 00007ff4`a3d14a30 00007ff4`a3d14a30 00000000`0014ec10 00007ff4`a3d1dc90 : TS4_x64+0xf2ff31
00000000`0014ea60 00000001`40f611b2 : 00000000`0014eb20 00000001`40ee534c 00007ff4`ecee2340 00007ff4`a3d1dc90 : TS4_x64+0xf3182e
00000000`0014ea90 00000001`40f62580 : 00007ff4`a3d14a30 00000000`ffffffff 00007ff4`a3d1dc90 00000000`0014ec79 : TS4_x64+0xf611b2
00000000`0014eaf0 00000001`40f697d1 : 00007ff4`00000031 00000000`00000031 00000000`0014ec08 00000000`000000cd : TS4_x64+0xf62580
00000000`0014eb80 00000001`40fa9468 : 00007ff4`ecee21b0 00007ff4`a3d1dc90 00000000`00000006 00000001`40d633e0 : TS4_x64+0xf697d1
00000000`0014ebb0 00000001`40f69918 : 00000000`00000000 00000001`40f6a5cb 00007ff4`fcf25ae0 00000000`00000020 : TS4_x64+0xfa9468
00000000`0014ece0 00000001`40dbd554 : 00007ff4`a3d1dc90 00007ff4`a3d1dc90 00000000`00000009 00007ff4`a3d1de20 : TS4_x64+0xf69918
00000000`0014ed20 00000001`40f6965e : 00007ff4`a3d1dc90 00000000`0014edf0 00000000`00000001 00007ff4`ecee2340 : TS4_x64+0xdbd554
00000000`0014ed50 00000001`40f09adf : 00007ff4`ecee6f01 00000000`0014edf0 00007ff4`e3e71530 00007ff4`00000002 : TS4_x64+0xf6965e
00000000`0014ed90 00000001`40f09440 : 00007ff4`ecee2340 00000000`00000001 00007ff4`ecee6f01 00007ff4`e3e71530 : TS4_x64+0xf09adf
00000000`0014ee20 00000001`40d6357a : 00000000`00000000 00007ff4`eced9460 00000000`0014f059 00000000`000005a0 : TS4_x64+0xf09440
00000000`0014ef50 00000001`40cf445a : 00007ff4`e8d91150 00007ff4`e8e1a300 00000000`0014f070 00000001`421123f0 : TS4_x64+0xd6357a
00000000`0014ef80 00000001`401f2692 : 00000000`00000001 00000001`421123f0 00000001`00000d70 00000001`000005a0 : TS4_x64+0xcf445a
00000000`0014f0c0 00000001`413f2b94 : 00007ff4`fcf00da0 00000000`00000000 00000001`421123f0 00000000`00000000 : TS4_x64+0x1f2692
00000000`0014f0f0 00000001`401c00c9 : 00007ff4`fcec9bd0 00007ffc`97772008 00007ffc`97772008 00000000`00000000 : TS4_x64+0x13f2b94
00000000`0014f120 00000001`401bbb33 : 00007ff4`fcef13d0 00000000`0000000a 00000000`0000000a 00007ffc`97772008 : TS4_x64+0x1c00c9
00000000`0014f170 00000001`4131c9de : 00000000`0000000a 00000000`00000000 00007ffc`97772008 01d9b345`ad771bab : TS4_x64+0x1bbb33
00000000`0014f610 00007ffc`976316b9 : 00000001`41930198 00000000`00000000 00007ffc`97772008 00000000`0014f8b0 : TS4_x64+0x131c9de
00000000`0014f650 00007ffc`97627a51 : 00000000`00000000 00000000`00000000 00000000`00543070 00000000`ffffffff : Activation64+0x116b9
00000000`0014f800 00007ffc`f16c26ad : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Activation64+0x7a51
00000000`0014ff30 00007ffc`f1b4a9f8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
00000000`0014ff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28
STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: TS4_x64+12e0cc1
MODULE_NAME: TS4_x64
IMAGE_NAME: TS4_x64.exe
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_TS4_x64.exe!Unknown
OS_VERSION: 10.0.22621.1
BUILDLAB_STR: ni_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 1.98.158.1020
FAILURE_ID_HASH: {a5991435-8d33-14fe-6fd7-b806ccf00823}
Followup: MachineOwner
---------- @000Holydiver000 Bonjour, je te conseil ceci:
Fait un nettoyage de ton pc avec par exemple CCleaner, vide ta corbeille.
Fait une analyse complète de ton ordi avec ton antivirus.
Fait une analyse complète avec un outil de réparation Windows.
Vérifie les mises à jour de tout tes pilotes.
Vérifie que EA app et les Sims 4 soient bien mis dans les exception ou exclusion de ton antivirus et/ou pare feu si tu as Avast met EA app dans application autorisé Quand tu à fait cela il faut éteindre ton ordi puis tu le rallume..
Si tu as des mods,CC retire les et met les dans un dossier sur ton bureau.
Dans ton dossier Sims 4 supprimes les dossiers: cache, cachestr, localthumcache et si tu as les fichiers: Avatarcache, tout fichier de Last Exception aussi.
Lorsque tu es sur la fenêtre de EA app ou tu rentres tes identifiants, décoche la case "resté connecter" une fois sur EA app en haut à gauche de la page tu verras 3 petits traits les uns en-dessous des autres, clique dessus puis sur aide ensuite sur récupération application et clique sur vider le cache ou cache, suis les introductions.
Une fois tout cela fait, ferme EA app, éteins ton ordi.
Enfin rallume le, rouvre EA app toujours en décochant la case "resté connecter" et fait un essai sans avoir remit tes mods, CC.
Tiens nous au courant.
