I have a Mac OS X El Capitan and after the mandatory November 2019 update, my Sims 4 game is glitching and freezing. I just downloaded University and can't play. t freezes and just stops and I can't ...
Merged your posts into this thread as the issue is El Capitan. Please upgrade your OS to 10.13.6 High Sierra or later to get back into your game. Sierra is also causing issues for some, especially those with AMD graphics cards.
I'm having the same issue. I've been running my game on Ultra with no lag or problem, until I ran the Nov 2019 update. Now when I start my game, create a sim or add one from my gallery, place them on a lot... the game starts to zoom in on them, then just hangs. The end. I have to do a hard shut down to get out of it, because it takes out my Finder too. It does not create a last crash file. A few times when it was trying to zoom in after I placed my sim, I could see all kinds of graphic glitches around the screen, but they're different every time. Also a couple times in CAS, the sim I created would look mostly black, or white, unless I put my cursor over it, then it appeared normal. I have been trying everything I've read to do, starting with repairing the game, pulling my Sims 4 folder and creating a new one, to finally deleting my game via Origin, and redownloading it. Before I ran the patch, I pulled my mods and backed up my saves and Tray folders. After all the "fixes" I've tried, I've run a new test save with no mods. Every time, no matter what I've done, the same thing happens. As soon as I place a sim on a lot the game hangs and takes out my computer.
i don't use antivirus software. I have all expansions, game packs & stuff packs except: Discover University, Realm of Magic, Moschino Stuff, Kids Room Stuff, Toddler Stuff.
Here's a picture of a random sim, one of the times I attempted a new save. The middle one was with my cursor over it. The other two happened before and after I had my cursor over the sim.
Same issue here too. EA help said I needed to update my operating system but I’ve avoided that knowing there are still a host of issues with Mojave and I need my computer for work.
Okay, that didn’t work. It has to be fixed on Origin’s side I’m sure. I’m waiting again to chat with someone. Hopefully someone actually talks to me this time.
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