Forum Discussion

4 years ago

❗️macOS Monterey and new Sims 4 update - crashing problems

I have just updated my Mac OS system to Monterey. Today I went to play the Sims 4 and was also prompted to update the game. Since doing this I have tried to play 4 times and each time the game has fr...

mac

jealth16

4 years ago

I'm unsure at the moment. I played last night and it seemed to work fine throughout so fingers crossed.

Here is what I did (although I don't know if it's what made the difference) -

1. I was having issues with my Safari too so I cleared all caches and cookies from my web browser.

2. Re-login to Origin.

3. Repaired Sims 4 in Origin as per Bluebellflora's suggestion

4. Force quit Origin.

5. Restarted computer.

I still couldn't work out how to disable Origin in game as was suggested to me. I also have no mods/CC.

Hopefully it was/is just a case of Origin/The Sims catching up with the software update.

SimQARobo

EA Staff

4 years ago

Hello @jealth16 @emcandIe @Elli359

Do any of you happen to have a lastCrash.txt that was recently created in \Documents\Electronic Arts\The Sims 4\ ?

If so, could you send that to me?

Elli359
4 years ago
No I don't sorry. My games don't actually crash more so they freeze after about five minutes of actually being in a sim world i.e. not in cas or in a loading screen. It doesn't unfreeze and just gives me the spinning loading wheel of death until i eventually just force quit the sims.
I've never had this issue before (except for the odd once or twice but it's never consistently), it's only started happening once I updated my mac to the Monterey OS.
- jealth16
  4 years ago
  @Elli359 Yeah this is what was happening to me too… seems inconsistent now, sometimes it does this, sometimes it doesn’t which is rubbish.
jealth16
4 years ago
@SimQARobo Here is what I could find:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>3b1174201f36a70f60561eeb</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2021-03-20 16:15:48</createtime><buildsignature>Local.Unknown.Unknown.1.71.86.1220-1.200.000.490.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf1f9a0</categoryid><stack> 0xf1f9a0 0x3d7d</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 200.96 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0xbe7da869 Origin Version: 10,5,94,46774 Modded: False SystemInfo: Mac OS X Version 10.16 (Build 20D91) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 (baseaddr) 0x101fbd000,'The Sims 4' 0x7fff2058f000,'libsystem_platform.dylib'(/baseaddr)</contextdata></report>
- Bluebellflora
 Hero+
 4 years ago
 @jealth16
 
 Do you have any more recent ones? That one is from March and shows the OS as Big Sur.
 - jealth16
 4 years ago
 @Bluebellflorait might be because it hasn’t technically ‘crashed’ the times I’ve gone on since updating - it’s just frozen and I’ve had to manually shut my computer down. Not sure if that would make a difference? I’ll take a look though.