Forum Discussion

5 years ago

❗️macOS Monterey and new Sims 4 update - crashing problems

I have just updated my Mac OS system to Monterey. Today I went to play the Sims 4 and was also prompted to update the game. Since doing this I have tried to play 4 times and each time the game has fr...

mac

SimQARobo

EA Staff

5 years ago

Hello @jealth16 @emcandIe @Elli359

Do any of you happen to have a lastCrash.txt that was recently created in \Documents\Electronic Arts\The Sims 4\ ?

If so, could you send that to me?

Elli359

Rising Novice

5 years ago

No I don't sorry. My games don't actually crash more so they freeze after about five minutes of actually being in a sim world i.e. not in cas or in a loading screen. It doesn't unfreeze and just gives me the spinning loading wheel of death until i eventually just force quit the sims.

I've never had this issue before (except for the odd once or twice but it's never consistently), it's only started happening once I updated my mac to the Monterey OS.

jealth16
5 years ago
@Elli359 Yeah this is what was happening to me too… seems inconsistent now, sometimes it does this, sometimes it doesn’t which is rubbish.