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jealth16's avatar
jealth16
4 years ago

❗️macOS Monterey and new Sims 4 update - crashing problems

I have just updated my Mac OS system to Monterey. Today I went to play the Sims 4 and was also prompted to update the game. Since doing this I have tried to play 4 times and each time the game has fr...
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SimQARobo's avatar
SimQARobo
Icon for EA Staff rankEA Staff
4 years ago

Hello @jealth16 @emcandIe @Elli359 

Do any of you happen to have a lastCrash.txt that was recently created in \Documents\Electronic Arts\The Sims 4\ ?

If so, could you send that to me?

jealth16's avatar
jealth16
4 years ago
@SimQARobo Here is what I could find:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>3b1174201f36a70f60561eeb</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2021-03-20 16:15:48</createtime><buildsignature>Local.Unknown.Unknown.1.71.86.1220-1.200.000.490.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf1f9a0</categoryid><stack> 0xf1f9a0 0x3d7d</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 200.96<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,94,46774<br />Modded: False<br />SystemInfo: Mac OS X Version 10.16 (Build 20D91) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0<br />(baseaddr) 0x101fbd000,'The Sims 4' 0x7fff2058f000,'libsystem_platform.dylib'(/baseaddr)</contextdata></report>

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