[0e6d1221:1df4e8dc:0000012f:912c9c10]
I keep receiving the same error message: [0e6d1221:1df4e8dc:0000012f:912c9c10] It tells me that the video card in my system is out of date. I've contacted Apple and they said everything is up to d...
Forum Discussion
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Can you also please attach your Config.log file from your Sims 4 folder here.
cannot find a config.log file
- @Taytertot623
Really? Are there any files and folders in the Documents > Electronic Arts > The Sims 4 folder? At which point do you get the video card error message? The Config.log file provides detailed info about the graphics hardware in your Mac and the settings the game is set to. It also provides a rating for your hardware. It should be in there if it's throwing an error message.There are a bunch of documents labeled SIMS4.OFR.50.00.0073.mfst, SIMS4.OFR.50.00.0076.mfst and so on as well as items that look like boxes (see attached) in the Sims 4 folder.
- @Taytertot623
What is the exact file path of that file in the screenshot? You should be looking in:
Documents > Electronic Arts > The Sims 4
I get the error message when I try to open the game, when I hit play on origin it gives me the error message instead of launching the game
