[0e6d1221:1df4e8dc:0000012f:912c9c10]
I keep receiving the same error message: [0e6d1221:1df4e8dc:0000012f:912c9c10] It tells me that the video card in my system is out of date. I've contacted Apple and they said everything is up to d...
Forum Discussion
@Taytertot623
Really? Are there any files and folders in the Documents > Electronic Arts > The Sims 4 folder? At which point do you get the video card error message? The Config.log file provides detailed info about the graphics hardware in your Mac and the settings the game is set to. It also provides a rating for your hardware. It should be in there if it's throwing an error message.
Really? Are there any files and folders in the Documents > Electronic Arts > The Sims 4 folder? At which point do you get the video card error message? The Config.log file provides detailed info about the graphics hardware in your Mac and the settings the game is set to. It also provides a rating for your hardware. It should be in there if it's throwing an error message.
There are a bunch of documents labeled SIMS4.OFR.50.00.0073.mfst, SIMS4.OFR.50.00.0076.mfst and so on as well as items that look like boxes (see attached) in the Sims 4 folder.
- @Taytertot623
What is the exact file path of that file in the screenshot? You should be looking in:
Documents > Electronic Arts > The Sims 4Found it, I was looking in the wrong area
Thanks 🙂
This shows that your Intel chip is supported so I would think this is just an erroneous message, something has gone a bit haywire:
=== Graphics device info === Number: 0 Name (driver): Intel HD Graphics 6000 Name (database): Intel (R) Iris Graphics 6000 [Found: 1, Supported: 1] Vendor: Intel Chipset: Vendor: 8086, Device: 1626, Board: 0000011b, Chipset: 0009 Driver: macOS Metal driver, Version: 0.0.0.0
I would run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
Then try loading the game. If it still happens try a super repair - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M815
