Forum Discussion

5 years ago

[0e6d1221:1df4e8dc:0000012f:912c9c10]

I keep receiving the same error message: [0e6d1221:1df4e8dc:0000012f:912c9c10] It tells me that the video card in my system is out of date. I've contacted Apple and they said everything is up to d...

mac

Taytertot623

5 years ago

Found it, I was looking in the wrong area

Config.log5 KB

Bluebellflora

Hero+

5 years ago

@Taytertot623

Thanks 🙂

This shows that your Intel chip is supported so I would think this is just an erroneous message, something has gone a bit haywire:

=== Graphics device info ===
Number:          0
Name (driver):   Intel HD Graphics 6000
Name (database): Intel (R) Iris Graphics 6000 [Found: 1, Supported: 1]
Vendor:          Intel
Chipset:         Vendor: 8086, Device: 1626, Board: 0000011b, Chipset: 0009
Driver:          macOS Metal driver, Version: 0.0.0.0

I would run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

Then try loading the game. If it still happens try a super repair - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M815