Forum Discussion

6 years ago

Solved

[135dec40:90f690cf:00000075:495f32a0] Updated patch, now can't open game!

I've tried everything from the previous threads but the game just won't open since downloading the new patch! [135dec40:90f690cf:00000075:495f32a0] Help ☹️ my quarantine saviour ☹️

mac

MaxisJoe
6 years ago
All - with the release that @EA_Mai mentions above none of the workarounds I've described should be needed any longer. To benefit, you MUST download the update. If you've applied the workaround(s) then you do not need to undo them. You can now properly set the Origin client to your preferred language even if the language is not supported by The Sims 4 (e.g. French (Canada)). Likewise languages supported by The Sims 4 and NOT supported by the Origin client will now work correctly when set through the GUI (you don't need to edit your PLIST to make Czech or Simplified Chinese work!).

Please let us know if you see anything that contradicts the above.

alexia4033

6 years ago

Hi everyone,

I had this issue for a while after trying all the different steps discussed in this discussion.

Here’s what I tried that WORKED for me :

1) I changed my game language preference from my origin client clicking My Game Library > Sims 4 > Settings > Game Proprieties > Advanced launch options > Game Language > English US

2) I changed my EA profile language preference to english. You can access your account through the origin client clicking “my username” > EA Account and Billing. You'll be redirected to the website. Sign in. Click About Me > Regional Settings Edit > Language > English.

3) I changed my origin client language preference to english. In the Origin Client, you need to click “my username” > Applications settings > Language > English

4) I accessed my plist documents thank to Finder > Go in the top bar > Hold alt/option so Library can appear > Library > Application support > Origin > Installer data. In this installer data folder, you can find two plist documents.

5) The 1015808.plist was missing on my computer so I duplicated 1011164.plist and just renamed the document to 1015808.plist. Make sure this is how it is written in both of the documents.

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>DisplayName</key>

<key>Locale</key>

</dict>

</plist>

6) I changed the language in both of the plist documents to en_US. Change all the plist documents if you have more than two.

7) I updated and repaired the game from the Origin Client.

8) If step 7) hasn’t work for you, just like it didn’t for me, uninstall the game, and reinstall it installing the legacy version (before this process, make sure you saved your game data from your folders).

9) At this point, the game worked for me. I put all the different language preferences back to french. It still works. Make sure in all of your plist documents than it is written this way for french.

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>DisplayName</key>

<key>Locale</key>

</dict>

</plist>

As you notice, "The Sims" is in french. This means if you change back to any of your language, you need to make sure, The Sims is translated in your language as well. French canadian in your preferences need to be changed for francais de france.

I hope it will help all the users facing this issue and help the team providing a update that will fix the issue.

@EA_Mai @MaxisJoe

MaxisJoe

EA Staff

6 years ago

@alexia4033 I'm glad you're back up and running. Thanks for reporting your results!

Tynkas96
6 years ago
Hello.
I have tried everything. I had plot file missing so I duplicated it, renamed it, changed language same as in origin. Nothing worked. I am tired of it. I have tried to solve it yesterday and today. Please just do some update to solve it. I bought 7 expansion packs, 5 game packs and 6 stuff packs. I have paid for it so I wish I can play game which is working. I don't want to be mean or something at least you are trying to help others to solve it. I understand it. But I can't solve it. I don't know if I am stupid or its just not working for me. Hope we will get new patch asap. Thank you for understanding.
Have a nice day.
- EA_Mai
  EA Staff
  6 years ago
  @Tynkas96 Sorry to hear that ☹️ While we are sharing some workarounds here, please know that the team is still working on the issue.
  
  Did you get the chance to try the 3 different workarounds that are listed in the second post of this thread?
  
  @LilouDuregger there are 3 different methods/workarounds listed in here, I'd give them a try
  
  @kaktusacek could you give this a try as well and share the results you get, please? In your case all of them should show as cs_CZ (instead of de_DE).
  
  @santiromerosaco you only have 1 plist file, right? Would you mind sharing which version of The Sims 4 you have? Are you playing the Legacy Edition?
  
  @Limapandy @emixiss @Bajcatko if your game is installed in Czech, plist files need to list that language as well, no matter what language your Origin is using. Czech is a bit special as Origin doesn't support Czech. Please, instead of the usual workarounds, try this one.
  
  @JuliaMena92 As your game language changed, the location in which the game is looking for your saves has changed as well. If you open Documents > Electronic Arts, you should see a 'Die Sims 4' folder (your user data when you play in German is saved here) and another one for your new language. Copy the contents of Die Sims 4 > saves to the new language folder > saves. The rest of your data can be copy/pasted as well, just make sure to do it in the corresponding location 🙂
  - EA_Mai
    EA Staff
    6 years ago
    @jeca_108 Merged your post here - please, take a look here: https://answers.ea.com/t5/Technical-Issues-Mac/135dec40-90f690cf-00000075-495f32a0-Updated-patch-now-can-t-open/m-p/8935215#M30261