Forum Discussion

5 years ago

Solved

2017 MacBook Pro completely restarts upon game launch

Hey everyone,

I'm completely out of ideas. My 2017 13-inch MacBook Pro has been restarting every time I launch The Sims 4 through the origin app. I've tried removing all mods, clean uninstalling and reinstalling both the game and origin, rebooting my computer in safe mode, repairing permissions and every other thing I could think of. Below is some information but I can add anything else that will help!

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

Processor 2.3 GHz Dual-Core Intel Core i5

mac

miamoore1213
5 years ago
Hi!! @Bluebellflora
Just wanted to follow up with an update! It seems that my logic board was malfunctioning, but it didn't alert me during any of the operations or test functions run. I had to send the device into Apple who did a deep dive and was also super confused about the issue and why it wasn't alerting me to the source. So, they replaced the logic board and it's been working well since. I've actually noticed some more little popping noises so that's a little concerning and I'll probably drop back into my local apple store, but I can play the game again which is a good thing!!
Thank you again for all your help and patience! It's been a long road, but every issue has to have a solution right?!
Best,
Mia

22 Replies

miamoore1213
5 years ago
Hi!! @Bluebellflora
Just wanted to follow up with an update! It seems that my logic board was malfunctioning, but it didn't alert me during any of the operations or test functions run. I had to send the device into Apple who did a deep dive and was also super confused about the issue and why it wasn't alerting me to the source. So, they replaced the logic board and it's been working well since. I've actually noticed some more little popping noises so that's a little concerning and I'll probably drop back into my local apple store, but I can play the game again which is a good thing!!
Thank you again for all your help and patience! It's been a long road, but every issue has to have a solution right?!
Best,
Mia
Bluebellflora
Hero+
5 years ago
@miamoore1213

Thank you SO much for coming back all this time later and updating me. I love it when people take the time to do that, it means a lot and that our efforts aren't wasted ❤️ It's also great because we learn things too 🙂

The popping noises don't sound too great but hopefully Apple will sort it out for you. I had a 2009 15" MBP which had so many faults it was back and forth with Apple so often - replacement logic boards, screens, optical drive, keyboard. Eventually, 2 months before the Applecare ran out in 2012, they replaced the whole machine with the latest model. It was just a really buggy machine sadly.