2017 MacBook Pro, which version of Sims 4?
I have a 2017 13" MacBook Pro. EAs list of Macs that don't support metal do not include my laptop, yet I still can't open Sims 4? It seems that I would need to download the legacy edition, but I am a...
Forum Discussion
I've moved your post out of the Legacy Edition thread as it doesn't apply to you (and edited the title to reflect your question better 🙂 )
Your 2017 Mac absolutely supports Metal. What exact issue are you having trying to load the game? Please can you also provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
I seem to have fixed it kind of? I went onto origin and "repaired" my game, and I am able to play. except I have a glitch now where a big black box appears underneath my sims as if their shadow is glitching. Here are my Mac details anyway:
Model Name: MacBook Pro
Model Identifier: MacBookPro14,1
Processor Name: Dual-Core Intel Core i5
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Hyper-Threading Technology: Enabled
Memory: 8 GB
When I tried to open Sims 4, the little box popped up saying my game was damaged or was missing data, so I thought I had to download the legacy edition ☹️ because I don't have the same processor and whatnot that EA recommended. I also know nothing about computers so I wasn't sure if my processor was better or worse than the minimum requirement that EA mentioned. I guess its all okay now? I hope. I don't see why it made me 'repair' my game but im happy I don't have to use the legacy edition 🙂 Thanks!
- @elizabkidd
That’s not all the information asked for, please could you look at the link I provided, it is all detailed in there (and will be useful to know for the black shadow issue too).
Great that a repair fixed it! The black boxes are an issue, there’s a thread here with a solution on page 1 - https://answers.ea.com/t5/Technical-Issues-Mac/Shadowy-Box-Glitch-Sims-4/td-p/8417116Oops, sorry!
version: 10.15.3 (19D76)
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
processor: 2.3 GHz Dual-Core Intel Core i5
memory: 8 GB 2133 MHz LPDDR3
graphics: Intel Iris Plus Graphics 640 1536 MB
I am attempting to run the standard version of Sims 4, no antivirus, I have tried repairing the game which seems to have worked, I don't have mods 🙂
