Forum Discussion

3 years ago

All game data deleted & cannot do anything in game after MacOs Ventura update

Hi everyone, I recently updated to MacOS Ventura and I just tried playing for the first time since then, and all of my game data is gone. There is nothing in any of the folders of the game, not onl...

mac

crystalyncoffey

3 years ago

Hi, I literally made this account to respond to your issue. I had the same issue after updating last night.

What happened was, the update pushed all of the Electronic Arts folders into your iCloud.

What you need to do is access your iCloud folder, select the Electronic Arts folder that contains your saves, and move it onto your device.

We moved my correct folder (it also for some reason created two additional Electronic Arts folders WITHOUT saves) onto an external hard drive and removed the other Electronic Art folders so the CORRECT ONE WITH SAVES was the only one remaining.

Now all my games are back.

Hope this helps!

crystalyncoffey
3 years ago
@crystalyncoffey

system preferences> iCloud > uncheck "optimize Mac storage"

system settings> click on your name/avatar> iCloud> apps syncing to iCloud drive "options"> uncheck Desktop and Documents Folder

How to access iCloud Folder: Finder> iCloud Drive > Documents (mine was in documents, yours may just be in the drive if yours is slightly different)

You can also try searching using the search bar in the top right corner of Finder and choose search in "iCloud Drive"
- Bluebellflora
  Hero+
  3 years ago
  @crystalyncoffey
  
  The link I provided above your post is stickied on the first page of this Mac forum for easy finding for this really common issue.
  - crystalyncoffey
    3 years ago
    @Bluebellflora I was just giving a little more succinct clarification. The link is wordy and having literally done the fix myself in real time of posting my response, I found it could be a little easier than following a link and deciphering an entire page of text.
marvelouslii
3 years ago
@crystalyncoffey Thank you so so much! It was the same for me, but the folder was in hidden files on my iCloud which is why I didn't see it. You just safed my evening thank you <3
- crystalyncoffey
  3 years ago
  So glad you could find it. I don’t know if I would have looked there! How frustrating!