Forum Discussion

maktheknife12's avatar
maktheknife12
6 years ago
Solved

Can't load game after update, takes forever

Updated my game today and now when I start game the screen goes black and I can't do anything (example adjust volume, display brightness), after about 10 minutes the main screen finally loads then ta...
mac
  • dzm06's avatar
    dzm06
    6 years ago
    @maktheknife12 A bunch of players have reported a problem with configurations very similar to this (15" Macbook Pro running macOS Sierra (1012.6)). They have all reported that the problem went away when they upgraded to macOS High Sierra (10.13) or newer (the most recent version of macOS is Catalina, 1015).

    Would you be willing to try upgrading to High Sierra or newer and letting the forum know if it fixes the problem?
maktheknife12's avatar
maktheknife12
6 years ago

I am trying to repair now, fingers crossed!

maktheknife12's avatar
maktheknife12
6 years ago

It did not work ☹️

  • maktheknife12's avatar
    maktheknife12
    6 years ago

    Uninstalled and reinstalled, still doesn't work. Repaired game again, still doesn't work. What else can I do? Mac OS X El Capitan.

    • maktheknife12's avatar
      maktheknife12
      6 years ago

      I upgraded from El Capitan to Sierra and now my game is working! 🙌

      • dzm06's avatar
        dzm06
        6 years ago

        @maktheknife12That's awesome! Glad to hear you're Simming again.

        Can you tell us what Mac (CPU, GPU, etc) you're on? That would really help identify if other users would benefit from upgrading too. And are you certain that you upgraded to Sierra (10.12) and not High Sierra (10.13)?

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,195 PostsLatest Activity: 3 hours ago

Community Highlights