PLEASE HELP!!!!

Hello my fellow simmers,im having a huge problem and I came here too see if anyone is having the same issue or found a solution,ive stopped playing my game for months and just recently decided to start back playing, I tried to launch sims4 and it was giving me the different color spinning wheel, which eventually caused me to "force close" the app, I've been trying to find solutions for weeks from deleting everything to reinstalling it  and nothing is working, I'm at my Witts end and at this point I'm about to Strat pulling my hair out!!! can someone please help me. thank you