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Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
Solved

Connection issues for OS X 10.10 Yosemite users

There is currently an issue for those running Yosemite trying to download their games. There is a sticky thread in the Origin forum here but I thought it prudent to have one here too for those postin...
mac
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago
    This has now been fixed in Origin. Make sure your Origin client is up to date if you are still experiencing this issue in Yosemite.
SimsplyObsessed's avatar
SimsplyObsessed
7 years ago

@Bluebellflora 

I followed the origin reset tool steps, reinstalled origin back on. All of the games in my library were wiped.

I tried to reinstall The Sims 4 again but now its asking me for a product code, where it was no where to be seen on my order confirmation email. I used the chat now service with EA Help, the person who helped me was very nice and resent me the code for my reference by email.

Once I had ended the chat though and went to use the code it's now popping up the message that "the code has already been redeemed"... therefore not letting me activate the game.

I went to go back to use the Chat Now service again but they're now closed

Thank you for your help but I don't know what else to do at this point...

SimsplyObsessed's avatar
SimsplyObsessed
7 years ago
@Bluebellflora Also I don't understand why origin.com registers that I have the game but you still need to redeem the code onto origin client, why can't it just recognise that you have bought it without having to do this? It's really frustrating

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