Forum Discussion

4 years ago

Crashing after Cottage Living Update

Hi! My game is suddenly crashing randomly after the Cottage Living update ... It has never ever crashed before this update and I don't know what to do! I use mods but they are all updated and workin...

mac

Bluebellflora

Hero+

4 years ago

@QuaylinSims @shamrockshake05

Do you have a lastCrash file in the Sims 4 folder from when the game last crashed? If so, please open in TextEdit and copy/paste the contents into a post here.

Clearing cache on a Mac is useless, you need to run the Origin reset tool https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

QuaylinSims

4 years ago

@BluebellfloraAlso, I did the reset Origin tool, and it didn't help. ☹️

shamrockshake05
4 years ago
@QuaylinSims I also tried it with no luck. :/
Bluebellflora
Hero+
4 years ago
@QuaylinSims @shamrockshake05

Thanks both, really helpful 🙂

@shamrockshake05 your lastCrash is still showing you have mods installed. Can you please try a new clean game by moving the Sims 4 folder to the desktop. Which Mac do you have? The GPU is unknown, is it an M1 Mac?

@QuaylinSims could you create a new user account on your Mac and see if you can play the game in that account? No need to reinstall the game, just launch Origin, login and launch the game from the Origin games library.
- shamrockshake05
  4 years ago
  @Bluebellflora
  
  The game does seem to work after I start clean, I would assume it's an issue with one of my mods? My problem is that once my game crashes, It continues to crash and not go past the first loading screen until I take out my whole Sims 4 folder and repair the game. I noticed that it still crashes even if I remove just the mods folder which has never happened before.
  
  And yes, I have the Macbook Air 2020 with the M1 chip.
  - Bluebellflora
    Hero+
    4 years ago
    @shamrockshake05
    
    Yeah, definitely a Mod issue. You need to move them all out and then back in in batches, testing after adding each batch until it breaks again. There was another update today so maybe some Mods broke again.
    
    Have you seen this thread for users with M1 Macs? https://answers.ea.com/t5/Technical-Issues-Mac/-WORKAROUND-game-Mac-freezes-on-Mac-with-M1-chip/m-p/9754933#M40222 make sure you have vsync enabled.