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Cooldvd1's avatar
Cooldvd1
8 years ago
Solved

Create a sim issue

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Get to work, City Living and Get together
Steps: How can we find the bug ourselves? I don't know
What happens when the bug occurs? Create a sim never opens and the hand is always there clicking things Locks the game on the loading screen
What do you expect to see? When I try to go into create a sim, it stays on a infinite loading screen
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I repaired and updated!

‌

So I just downloaded get to work today and once I downloaded it going to create a sim or to edit a sim, it's on this infinite loading screen. I tried taking out mods and it worked fine then worked ONCE after deleting sims and redownloading sims! I tried everything and it hasn't worked. Please help me on this because it's honestly making my day worst!

mac
  • Bluebellflora's avatar
    Bluebellflora
    8 years ago
    @Cooldvd1

    Then one or more of your CC/Mods is causing the issue. Move them all out then back in in small batches, testing to see if the game works properly after adding each batch. When it breaks again you know that the broken CC/Mod is in the batch you just added. Go through that batch one by one, again loading the game to see if it works. When it breaks again remove that piece of CC. You will need to test all your CC as it may be more than one item that is not compatible with the current patch level of the game.

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  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    HI @Cooldvd1

    moved this to mac in case it needs further mac specific troubleshooting.

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Cooldvd1's avatar
    Cooldvd1
    8 years ago
    I tried putting them in one by one, create a sim doesn’t work and when I try to play in game thr but one are missing, it’s on a pause screen and I can’t interact with the sims at all!

    I tried repairing the game many timed. Is my game broken?
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago
    @Cooldvd1

    Can you please move your whole Sims 4 folder from Documents > Electronic Arts to your desktop then load the game. It will be like new again but don't worry, your saves and CC are in the folder you moved. Can you please try to create a Sim/household - does it work or are you still having the same issue?
  • Cooldvd1's avatar
    Cooldvd1
    8 years ago
    i'm still having the same problem. it was working earlier then when i put all my mods in- it wouldn't let me create a household
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago
    @Cooldvd1

    Then one or more of your CC/Mods is causing the issue. Move them all out then back in in small batches, testing to see if the game works properly after adding each batch. When it breaks again you know that the broken CC/Mod is in the batch you just added. Go through that batch one by one, again loading the game to see if it works. When it breaks again remove that piece of CC. You will need to test all your CC as it may be more than one item that is not compatible with the current patch level of the game.
  • Cooldvd1's avatar
    Cooldvd1
    8 years ago
    It worked when I put bits and bits in,
    It wasn’t acting like this last week at all! It all started when I downloaded get to work! Is my game just broken? today it was fine but when I put in the rest of the mods it

    - wouldn’t open
    - white screen with the hand and the cursor
    - when I go in game, it’s paused and I can’t interact with my sims. Some buttons aren’t there at all and the only thing that works is changing worlds.

    When I take out mods
    It works fine
    Idk wtf is wrong with my game and I tried restarting my computer, factoring setting my game multiple times

    And it still doesn’t work
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @Cooldvd1

    I've just explained in my previous post, you have CC/Mods which are NOT compatible. If it happened when you installed GTW then the problem is incompatible CC with GTW.

    Have you identified the CC/Mods that cause the issue by trying my suggestion?

  • Cooldvd1's avatar
    Cooldvd1
    8 years ago
    I will! Thank you so much for helping me btw! I’ll get back to you once I find it

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