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Cooldvd1's avatar
Cooldvd1
8 years ago
Solved

Create a sim issue

Product: The Sims 4 Platform:Mac Which language are you playing the game in? English How often does the bug occur? Every time (100%) What expansions, game packs, and stuff packs do you have insta...
mac
  • Bluebellflora's avatar
    Bluebellflora
    8 years ago
    @Cooldvd1

    Then one or more of your CC/Mods is causing the issue. Move them all out then back in in small batches, testing to see if the game works properly after adding each batch. When it breaks again you know that the broken CC/Mod is in the batch you just added. Go through that batch one by one, again loading the game to see if it works. When it breaks again remove that piece of CC. You will need to test all your CC as it may be more than one item that is not compatible with the current patch level of the game.
crinrict's avatar
crinrict
Hero+
8 years ago

HI @Cooldvd1

moved this to mac in case it needs further mac specific troubleshooting.

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Cooldvd1's avatar
Cooldvd1
8 years ago
I tried putting them in one by one, create a sim doesn’t work and when I try to play in game thr but one are missing, it’s on a pause screen and I can’t interact with the sims at all!

I tried repairing the game many timed. Is my game broken?
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago
    @Cooldvd1

    Can you please move your whole Sims 4 folder from Documents > Electronic Arts to your desktop then load the game. It will be like new again but don't worry, your saves and CC are in the folder you moved. Can you please try to create a Sim/household - does it work or are you still having the same issue?
    • Cooldvd1's avatar
      Cooldvd1
      8 years ago
      i'm still having the same problem. it was working earlier then when i put all my mods in- it wouldn't let me create a household
      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        8 years ago
        @Cooldvd1

        Then one or more of your CC/Mods is causing the issue. Move them all out then back in in small batches, testing to see if the game works properly after adding each batch. When it breaks again you know that the broken CC/Mod is in the batch you just added. Go through that batch one by one, again loading the game to see if it works. When it breaks again remove that piece of CC. You will need to test all your CC as it may be more than one item that is not compatible with the current patch level of the game.

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