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Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
Solved

[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

Since the September patch, 1.66.139.1220, Mac users with AMD Vega graphics cards have reported game crashing/freezing, eternal beach balling and complete system lockup when playing the Sims 4. This i...
mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

    Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂

Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
@RJBlain

Eww, that's horrible. When you're feeling better, please could you attach your Config.log file. I'd like to check the device ID and settings against the sgr files.
RJBlain's avatar
RJBlain
5 years ago

A friend was having the same problem as me on a PC, she unchecked enable Origin in Sims4 In the origin settings, problem immediately resolved; her computer was maxing out its GPU.

My game performance hugely improved following her lead. Day and night difference disabling that option in the Origin settings. Attached is my config.log file; Let me know if the game has to be closed when attaching, I just restarted it up after a friend messaged me about the enable origin in sims4 fix that helped her computer not want to die trying to play the game.


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