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Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
Solved

[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

Since the September patch, 1.66.139.1220, Mac users with AMD Vega graphics cards have reported game crashing/freezing, eternal beach balling and complete system lockup when playing the Sims 4. This i...
mac
  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

    Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂

RJBlain's avatar
RJBlain
5 years ago

After about five minutes in game, the game gets classic spinning wheel and crashes the entire system; bonus graphical glitches. 

origin has been reset, computer has been force rebooted numerous times. Game is unplayable post September 3 2020 patch. 

ElleBeeLulu's avatar
ElleBeeLulu
5 years ago

I'm having the same issue, also on an iMac Pro (which I bought brand new 4 months ago)--the game crashes to reboot, for me. The crash immediately freezes the entire system, I can't even screenshot. The first time it happened, my entire screen turned green and I hard rebooted my mac. The following 2 times (both after a game repair) my computer just rebooted itself after sitting frozen for about 3 minutes.

My iMac is up to date and I haven't had any issue with Sims 4 prior to the most recent patch. I've tried repairing the game and it worked for a little while, but within an hour of playing it crashes again. So far it has happened while in build mode. I have no mods nor any custom content. I just have the base game and all of the expansion, game, and stuff packs. 

macOS Catalina 10.15.6

iMac Pro 2017

Procesor 3.2 GHz 8-Core Intel Xeon W

32 GB 2666 MHz DDR4

Radeon Pro Vega 64 16GB

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago

    @RJBlain 

    Yeah, Origin in-game seems to serve no purpose other than to break things. Interesting that windowed mode actually made it worse.

    Thanks for the Config file, really helpful. I can see that your GPU is not found in the database of supported cards. Would definitely be worth adding it to see if it helps:

    1. Copy over the relevant files from the game app into the ConfigOverride folder in the Sims 4 folder. If you need help with this please look here https://bluebellflora.com/2020/09/03/what-is-the-configoverride-folder-editing-sims-4-graphics-files-the-easy-way/
    2. Open the file and do a search for 0x687F. This will take you to the AMD section and highlight the DeviceID for a similar GPU to you. 
    3. Create a line underneath and c/p the following:  
      card 0x6867 "AMD Vega 56" $cardLevelUber $resolutionHigh
    4. Close the file, load the game then quit. Open the Config.log file and see if it now says Name (database): [Found: 1, Supported: 1]

    This may help with the crashing but please do let me know 🙂

    @ElleBeeLulu 

    Could you also please attach your Config.log file here. Have you also disabled Origin in-game to see if it helps?

    • RJBlain's avatar
      RJBlain
      5 years ago

      Is it bad news that there is something similar to that already in there?

      card 0x687F "AMD Vega 64 and 56" $cardLevelUber $resolution

      I did add the one specific for just 56, and I will check to see if this works.

      • RJBlain's avatar
        RJBlain
        5 years ago

        Name (driver): Radeon Pro Vega 56
        Name (database): AMD Vega 56 [Found: 1, Supported: 1]

        is now what my config log states! I am going to see if I can break the game now.

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