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Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
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[CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs

Since the September patch, 1.66.139.1220, Mac users with AMD Vega graphics cards have reported game crashing/freezing, eternal beach balling and complete system lockup when playing the Sims 4. This i...
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  • Bluebellflora's avatar
    Bluebellflora
    5 years ago

    This issue now seems to be fixed in the 1.68.154.1220 November 2020 patch.

    Thanks all for confirming it now seems to be fixed. If you start experiencing issues again please post 🙂

Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago

@RJBlain 

Yeah, Origin in-game seems to serve no purpose other than to break things. Interesting that windowed mode actually made it worse.

Thanks for the Config file, really helpful. I can see that your GPU is not found in the database of supported cards. Would definitely be worth adding it to see if it helps:

  1. Copy over the relevant files from the game app into the ConfigOverride folder in the Sims 4 folder. If you need help with this please look here https://bluebellflora.com/2020/09/03/what-is-the-configoverride-folder-editing-sims-4-graphics-files-the-easy-way/
  2. Open the file and do a search for 0x687F. This will take you to the AMD section and highlight the DeviceID for a similar GPU to you. 
  3. Create a line underneath and c/p the following:  
    card 0x6867 "AMD Vega 56" $cardLevelUber $resolutionHigh
  4. Close the file, load the game then quit. Open the Config.log file and see if it now says Name (database): [Found: 1, Supported: 1]

This may help with the crashing but please do let me know 🙂

@ElleBeeLulu 

Could you also please attach your Config.log file here. Have you also disabled Origin in-game to see if it helps?

RJBlain's avatar
RJBlain
5 years ago

Is it bad news that there is something similar to that already in there?

card 0x687F "AMD Vega 64 and 56" $cardLevelUber $resolution

I did add the one specific for just 56, and I will check to see if this works.

  • RJBlain's avatar
    RJBlain
    5 years ago

    Name (driver): Radeon Pro Vega 56
    Name (database): AMD Vega 56 [Found: 1, Supported: 1]

    is now what my config log states! I am going to see if I can break the game now.

    • RJBlain's avatar
      RJBlain
      5 years ago

      Alas, I still broke it but it lasted much longer than usual before it crashed and burned.

      Was definitely worth a try, though. Thanks for your help, I do really appreciate it. 

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        5 years ago
        @RJBlain

        Good that it helped. This is one of those annoying issues where maybe a simple OS update may fix it. Maybe Big Sur will help if EA don't?

        Your device ID is different to the one already in the sgr file which is why it couldn't be found until you added it.

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